QUESTIONS AND ANSWERS

How do I book an appointment?

You can book an appointment online by clicking on the menu at the top of the webpage: Book Online>Service & Policy Info. 

If you are unable to book an appointment online, please contact us and we can book this in for you. 

How long will my appointment take?

Appointment lengths will vary. I will discuss this at the initial consultation The appointment may take longer if your dog is matted. We'll agree on a pickup time on arrival and you will be notified via text 10 minutes before your dog is ready for pickup.

Can I wait with my dog?

Unfortunately, you can't wait with your dog throughout their groom.

Where can I find out more about your services?

You can find out more about our services by clicking on Book Online>Service & Policy Info. 

If you can't find the answer you need please contact us via email, phone or chat and we will be happy to help.

Will you feed my dog treats in their groom?

If you would like your dog to be fed treats throughout their groom please provide these upon arrival. We only use treats provided by you as you know what treats your dog likes and what/if they have any intolerances/allergies. 

My dog can be aggressive or anxious?

If your dog is aggressive or anxious please let us know on arrival as this may affect our approach and length of grooming time. It may be necessary to do the groom over several sessions in order to get them used to the scenario. I will work with you and your pet to find the best approach.  A muzzle may be used as a last resort within the groom however, we will notify you if there are any problems throughout the groom and ensure your dogs welfare is at the forefront with all grooming decisions.  

Matted Coats

At the initial consultation i will assess your dog. If the coat is severely matted i will try and preserve the coat as much as possible by brushing and washing. However with severe matting it may be necessary to fully shave the coat. Matting causes the dogs distress as matted hair twists the coat down to the dogs skin and makes the skins tight. Extra pulling caused by brushing would bruise the dogs skins and cause distress. I will always inform you if I do have to shave the dog. Please remember, it's coat will grow back and the animals welfare is paramount. Additional fees may apply depending on the time it takes to groom the dog.

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